The following steps will guide you on how to query your pending transactions;
Step 1: Click the TRANSACTIONS button on your dashboard or on the sidebar.
Step 2: Search for a transaction by inputting the Reference Number or Remita Retrieval Reference (RRR) on the search box.
- You can filter your search by clicking on the Filter by button.
Step 3: Click on the Check Status button under ACTIONS to requery or check the status of any pending or failed transactions.
Step 4: Your payment/transaction status will be displayed just like in the image below.
NOTE: If after querying a successful transaction severally and it is still "pending", kindly contact our support agents for further assistance.