If you purchased a token and are unable to locate it, you can simply click on TOKENS on your dashboard or MY TOKENS on the side menu
Doing that will take you to you purchased tokens, and they will be listed out on the tab called UNUSED.
If your token(s) is not listed under UNUSED it could either be ACTIVE or EXHAUSTED.
Clicking on either of these two tabs will show you the tokens which are being used(Active) or tokens which can no longer be used (Exhausted).
If you still can't find your token(s) and you made a payment at the Bank or with a card, you can retry the transaction, the guides below will offer more help: